Frequently Asked Questions
Find answers to common questions about our storage facility, units, pricing, and policies. Can't find what you're looking for? Contact us directly.
What size storage unit do I need?
The right unit size depends on what you're storing. A 5x5 unit works for boxes and small furniture, while a 10x20 can hold the contents of a multi-bedroom home. Visit our size guide or contact us at (803) 781-1606 for a personalized recommendation.
What are your access hours?
The gate is open 6:00 AM to 10:00 PM, 7 days a week. Enter with your personal gate access code.
Is my stuff safe in your storage units?
Absolutely. Ballentine Storage features 24/7 video surveillance, gated entry with personal access codes, and a well-lit facility to help keep your belongings protected.
Do you offer climate-controlled storage?
Yes, we offer climate-controlled units that maintain consistent temperature and humidity levels, ideal for furniture, electronics, documents, and other sensitive items.
How do I rent a storage unit?
Renting is easy! You can reserve a unit online through our website, or call us at (803) 781-1606. We offer flexible month-to-month leases with no long-term commitment required.
Can I access my unit anytime?
You can reach your unit from 6:00 AM to 10:00 PM, 7 days a week, using your personal gate access code. There is no after-hours access.
Do you have vehicle or RV storage?
Yes, Ballentine Storage offers parking and storage options for cars, boats, RVs, and other vehicles. Contact us to learn about available spaces and sizes.
What payment methods do you accept?
We accept major credit cards, debit cards, and electronic payments for your convenience. Auto-pay is also available so you never miss a payment. We do not accept cash, checks, or money orders.
Do I need insurance to rent a unit?
Yes. Insurance is required on every rental. You can add a protection plan when you rent online.
Ready to Get Started?
Find the perfect storage unit for your needs. Reserve online or give us a call today.